FAQ

Here you can find the most common question we get on boody.se. If you didn't find the answer to your question, please don't hesitate to contact ud using the contact form.

Fabric & Care
Eco & Ethics
Orders
Payments & Promos
Shipping & Delivery
Boody in-store

Fabric & Care

How should I care for my Boody items?

We recommend that you follow our washing and drying instructions as indicated on the product label or directly printed inside our garments.

How do I wash bamboo clothes?

We recommend a warm machine wash with similar colours, using gentle bio-degradable detergent, followed by drying in the shade. If you need to tumble dry, please use the lowest setting, or set to 'delicates'. Iron on a low setting, do not dry clean.

Helpful tips: Washing Padded Bras

While hand washing is ideal, a gentle machine wash and spin is best to preserve the original aspect of our Padded Shaper Crop Bra. We recommend that you ditch the clothes dryer as the heat will break down any elastics and can simply cause dimpling in your padding. For these reasons, we also recommend that you simply take out removable padding before washing.

Eco & Ethics

Is Boody and bamboo fabric environmentally friendly?

We are passionate about having the lowest possible environmental footprint for both our garments and supply chain and are tirelessly re-assessing our processes. While we agree that nothing is perfect and we are always innovating in our approach to sustainability, we absolutely believe that our garments are one of the best options around as they meet the comfort, quality and price that Boody is known and loved for, while still providing the sustainability and health benefits that the 'considered' shopper is looking for.

Sustainability
We are committed to producing high-quality products, with a focus on sustainable materials and practices. Our bamboo is EcoCert certified, which means that Boody's bamboo is grown organically using no fertilisers or pesticides, and without any irrigation – just rainwater.

Our Process
When it comes to the production process, our yarn is man-made and therefore the fabric is termed a "viscose" and we label all our garments and packaging accordingly. A chemical solution is used in the manufacturing process, however, there are no residual chemicals remaining in the fabric after this process. Our yarn is Oeko-Tex 100 certified and carries the "Confidence in Textiles" accreditation which verifies that the finished fibre has been tested for any chemicals or toxins that may be harmful.
This process ensures that the finished garment contains no trace of chemicals that pose any health threat. This global standard is issued Oeko-Tex (International Association for Research and Testing in the Field of Textile Ecology), with headquarters in Zurich, Switzerland. Oeko-Tex is a globally recognised program for testing textile raw materials at all stages of production. 

Workers Conditions
We ensure that each of our manufacturing facilities has WRAP certification which accredits our factories as offering safe and legal working conditions. Our production facilities do not use child labour, do not discriminate, comply with all environmental regulations, pay fair wages and respect workers rights and most importantly do not tolerate exploitation or discrimination. Learn about WRAP's 12 principles for more information about our accreditation.

Environmental Management
Our factories also have ISO 14000 Certification which means they are environmentally aware and recycle all waste and use closed-loop systems when dyeing fabric so that no polluted water is released into the environment. In addition, our dyes are low salt and eco-friendly.
Our packaging uses recycled paper and our inks are vegetable-based. At Boody, we believe that the vast array of environmental benefits of the bamboo crop as well as the unique properties of the fabric itself are beneficial to both the environment and all of us who inhabit it.

Additional Points
Another important aspect is that the Boody philosophy is around "slow fashion", where our customers are encouraged not to buy the latest colour or fad, but rather invest in Boody essentials that will last them a long time and not become landfill after one season.
Boody garments will decompose quickly (only the bamboo viscose – not the nylon and elastane, which is a small proportion).
Bamboo viscose is made using caustic soda, however, the water is certified recycled and does not get dumped into the environment.
Being seamfree, our garments use less yarn and therefore save wasted fabric.
We constantly attempt to improve our environmental performance and are passionate and committed to making our world a better, healthier place. 

What are the conditions of the workers who make Boody?

The wellbeing of our workers is extremely important to us at Boody. Our factories are accredited by Worldwide Responsible Accredited Production (WRAP) to guarantee and promote lawful, human and ethical conditions for workers in the textile industry. You can read more about WRAP certification here.
You can read more about all our certifications here.

How do you select your factories?

Our accredited manufacturing partners have been selected wisely after a long and careful process to ensure that our values and ethics are translated throughout the entire production process. We looked for factories that have a long term commitment to quality, the wellbeing of their workers and who can also guarantee a reduced footprint on the environment. You can read more about all our certifications here.

How much contact do you have with your factories?

We personally visit our factories at least twice each year to ensure that our high requirements for quality, environmental sustainability and social welfare are met. Your satisfaction is at the core of what we do. That's why our quality assurance team maintains daily contact with our manufacturing partners to ensure we deliver garments that meet your expectations.

Where are Boody products manufactured?

We spent many months searching for factories globally with the rights skills and equipment required to create Boody products, but also meet our strong requirements for sustainable production and ethical manufacturing. We now work closely with a number of manufacturers in China, close to the plantations of the organic bamboo crops we use to make our viscose yarn.

Orders

How long does it take you to process my order?

Orders are processed immediately and shipped out from our warehouse same business day if placed prior to 12pm. If you place your order after 12pm, your order will be dispatched next business day.
Once your order has been dispatched, you will receive a confirmation email with your tracking code so that you can follow the status of your order until it arrives at your door.

How do I place an order with Boody?

It couldn't be easier to place an order with us!

  1. Find the items you're interested in by using the top navigation menu bar to SHOP WOMENSHOP MEN and SHOP BABY.
  2. Add these items to your Shopping Cart by selecting the product size, colour and quantity first.
  3. Once you're ready to place your order, click "Checkout". You will find a summary of your order.
  4. Complete your billing and shipping address information and add a promo or gift voucher code if you have one.
  5. Select your delivery option.
  6. The last step of the checkout process is the payment section - this will provide multiple payment options. Select the one you'd like to use.
  7. Once you've placed your order, you will be taken to a confirmation page where you will have the chance to complete a survey about your shopping experience. We'd love if you could please take the time to complete this.

A confirmation message will be sent to your nominated email address following your order.
As soon as your order has been dispatched (same day if before 3pm) you will receive a second email containing your tracking link so that you can keep updated on the status of your order.

Payments & Promos

What payment methods do you accept?

We accept online payments using Visa, MasterCard and Maestro.

At time of checkout, simply choose your preferred payment method. If you choose to pay by credit card, you will be requested to enter your card details. Your credit card will only be charged once you have selected to proceed with your order.

When purchasing from Boody your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on the Boody website in any way, and are passed on directly to our Payment Gateway for authorisation and authentication.

How do I apply a promo code to my order?

Here are 3 easy steps to redeem your promo code or gift voucher:

1. Click the Shopping Bag icon

Tip: this icon is located in the top right hand corner of your screen both on desktop and mobile devices.

2. Click the green Checkout button

Tip: This is located on the bottom right hand corner of the shopping cart.

3. Enter your promo code in the dedicated field

Hint: this field is located on the right hand side of the checkout page.

Please note:Only one reward or voucher code can be applied per purchase.

Shipping & Delivery

How much does shipping cost?

We are proud that orders over 500 kr are shipped free Sweden-wide (using PostNord). Orders under 500 kr are charged a flat rate of 39 kr.

When will I receive my order?

We strive to ship all orders the same day, or as quick as possible. Standard PostNord parcel delivery times will then apply once your parcel leaves our warehouse. Your Boody parcel will generally reach your intended delivery address within 3-5 business days from the time you place your order.

Boody in-store

Does Boody have a store?

No yet! We stock and support stockists around Sweden including boutiques, pharmacies, health food stores, yoga studios. For a list of stockists, please use our store locator.

What products can I find in-store?

Please note: the selection of Boody products available in-store will vary from one Boody stockist to another. If you are after a particular style, size and/or colour, we recommend that you call a store to ensure the product you're after is in-stock. Alternatively, you can shop the entire Boody collection online. Find a store near you using our store locator.

Where is my closest Boody Stockist?

Boody is now available in a number of independent retailers across Sweden as well as over 10 countries around the world.
Please use our handy Store Locator map to find a Boody stockist near you. It's that simple.

Note: the selection of Boody products available in-store will vary from one Boody stockist to another. If you are after a particular style, size and/or colour, we recommend that you call your local store to ensure the product you're after is in-stock. Alternatively, you can shop the entire Boody collection online on boody.se.