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Comfort Guarantee

Our Promise

Delivering superior comfort is ingrained in our philosophy at Boody. The Boody Comfort Guarantee is designed to give you complete peace of mind when purchasing your Boody undies and socks for the first time. We're so confident you'll love the comfort and fit of Boody that we will gladly refund the purchase price of your first pair of socks or underwear if you're not 100% satisfied within 30 days of your purchase. 

Claiming your comfort guarantee

Step 1: Experience your new Boody undies

At first your new Boody undies might feel very different to what you have been used to wearing. We understand that making the shift to bamboo may be a bit intimidating after all, so we recommend that you try your Boody underwear or socks a few times within 30 days of purchase to fully experience what Boody has to offer. 

Step 2: Still not convinced? Complete our 30-second online claim form 

If after 30 days and before 60 days from the purchase date you wish to get a refund, please simply complete our claim form below. Our customer happiness team will arrange your refund within one business day. Please allow 3-7 business days to receive the funds back on your original method of payment.

Claim my guarantee

Conditions

This guarantee is subject to the following terms and conditions: 

  1.  The Comfort Guarantee only applies to your first single pair (1) of underwear or socks purchased online at boody.com.au. Products eligible include: Bikinis & Briefs, Women's Socks, Boxers, Briefs & Trunks and Men's Socks (excludes multipacks).
  2. Additional items that are tried on, worn or washed are not covered by the Comfort Guarantee.
  3. This guarantee only applies to the comfort of the product and does not cover the height, length, width or colour of your new Boody underwear or socks. 
  4. Shipping fees will not be refunded under the Comfort Guarantee.
  5. The product must be used in accordance to the Care Instructions which are provided with your product.
  6. In order to claim under this guarantee you must notify us within 60 days from the date of delivery and have allowed at least 30 days to try your Boody underwear and/or socks. 
  7. The guarantee does not affect your right to a replacement or refund relating any faults with other products available at boody.com.au or authorised independent stockists. 

    If you have any queries in relation to this guarantee, please contact our customer service team.